Start with the expected repair period

Ask the repairer for the best available completion estimate, then choose the closest CarNet duration band. If the repair timing changes, contact CarNet before the agreed return date to check whether an extension is available.

Clarify payment and insurer involvement

Do not assume an insurer, repairer or another driver will cover the rental. Confirm approval, payment limits, required invoices and any claim reference directly with the responsible party.

CarNet can provide rental information, but this page does not determine insurance coverage or legal liability.

Match the replacement to essential needs

A replacement does not always need to match the unavailable vehicle exactly. Focus on essential seats, luggage, accessibility, parking and authorised use, then compare the current four-vehicle range.

Common questions

Replacement vehicle rental FAQs

Can my insurer pay CarNet directly?

Payment arrangements depend on the insurer or responsible party. Obtain their approval and confirm the process with CarNet before booking.

What if my repair takes longer than expected?

Contact CarNet before the confirmed return time. Any extension depends on availability, payment and an updated rental agreement.

Can I choose a different type of replacement car?

You can request the current vehicle that best suits your needs, but availability, pricing and any third-party payment limit must be confirmed.

Confirm the details

Get a quote for your exact dates and address.

CarNet will confirm the available vehicle, final rate and handover plan.

Get a quote